Shipping policy

Shipping Policy

Order Processing

• Orders are processed within 1–2 business days (Mon–Fri, excluding holidays).
• Orders placed after 2pm PST may begin processing the next business day.
• Some items ship directly from the manufacturer; lead times (if any) are noted on the product page.

Domestic Shipping (U.S.)

• Standard delivery: 3–7 business days after dispatch.
• Expedited options are available at checkout.
• We ship to valid street addresses (no PO boxes).

International Shipping

• Available to select countries. Buyer is responsible for all duties, VAT, and import fees.
• Transit times vary and may be affected by customs clearance.

Tracking

Tracking details are emailed once your order ships. If you didn’t receive tracking, contact [email protected].

Damaged Shipments

• Inspect packages upon delivery. Report visible damage within 48 hours.
• Email photos of the packaging and product to [email protected].